At Liora Life, we are committed to providing you with products that help temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 60-day, no-questions-asked guarantee. Please review the details below to understand our updated refund and return process.

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What should I do first if I want to apply for a return?

Do NOT contact Klarna or your bank first. If you need to apply for a return, please email us at support@lioralife.com before reaching out to them. Contacting your bank or Klarna can delay your refund process by up to 180 days since they will open a case on your request. We are here to help you and provide the quickest solution, so please be patient and let our support team assist you first.

How can I return or refund my purchase?

We offer a 60-day, no-questions-asked guarantee for all eligible products. If you need to return an item, please contact us with your order details and proof of purchase.

Am I eligible to return my product?

You can return your product within 60 days if it is unused, in the same condition you received it, and in its original packaging. Please note that subscription products and certain digital services are not eligible.

What items cannot be returned or refunded?

Items that are perishable, intimate or sanitary, or hazardous cannot be returned. Additionally, sale or discounted items are eligible for a refund only as store credit.

How do I start my return?

Simply email our support team at support@lioralife.com with your order number, a brief description of the issue, and your receipt. We will then provide you with the return shipping instructions.

Return Address (for approved returns only):
Liora Life – Brand of: Ecom St BV and Magnus Brand BV
Kerkstraat 4
4901 JG Oosterhout
The Netherlands
📞 Phone temporarily not available. Email is quicker
✉️ support@lioralife.com

⚠️ Note: Returns are only accepted after prior approval from our customer service. Please contact us first before sending anything back.

What are my refund options?

After we inspect your returned item, you can receive a refund to your original payment method (for regular-priced items) or as store credit (for discounted items). If the item shows signs of use, only a partial refund may be issued.

What if my product is damaged, defective, or lost?

If your product is damaged or defective, contact us within 7 days with photos or a video, and we’ll send a replacement. For lost or stolen items, if you purchased Porch Pirate Protection (if it was available for your order), we will replace the item, no questions asked; otherwise, please contact us and we'll find a solution.

Subject line: Damaged or Defective or Lost product

• Order No.:
• Full name:
• Description and photo or preferably a video of the defective product
• Contact email address:

How do exchanges and gift returns work?

We only exchange items if they are defective or damaged. For gift returns, you may receive a gift credit if the item was marked as a gift, otherwise the refund will go to the original payment method.

What if I haven’t received my refund?

As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.
Check your bank account, contact your credit card company, and reach out to your bank, as processing may take time (up to 7 business days). If you still haven’t received your refund, please email us at support@lioralife.com.

Have questions?

Don’t hesitate to email us at support@lioralife.com . We are here to help :-).